Shopping Help & FAQ

How much is shipping?

Standard shipping is $6.99. Qualifying merchandise subtotals of $59 or more after discounts receive free standard shipping. Expedited & Insured Shipping is $9.99.

When will my order arrive?

Processing and transit times are separate. Please read our Shipping Policy for the current destination-specific estimates.

What is your returns policy?

You may request a return or exchange within 30 days after delivery. Please read the Returns & Exchanges Policy for conditions and return-postage details before returning an item.

How do the spend offers work?

Save $10 from $79, $20 from $119 or $30 from $159. Thresholds are in USD. The highest eligible spend offer applies at checkout. Free standard shipping is assessed after discounts.

How can I pay?

Choose from the payment methods available at checkout, including supported cards and PayPal. Express checkout options vary by device, location and account eligibility.

How can I get help with an order?

Email care@clovaco.com with your order number and question. Please never send payment-card details by email.